# Frequently Asked Questions FAQ

# Account activation confirmation email not received

Check your spam folder, sometimes it happens that the mail or firewall evaluates the activation mail as spam.

# Unable to log in to the account even after entering the correct username and password

The account is not activated, you need to find the email with the activation link.

# Unable to order food

If the message For this day cannot be ordered anymore appears, it is because of the set rules of your canteen. This determines how far in advance you can order or check out meals.

# Cannot add a diner

Please check your name, PIN and canteen number. You have entered some of these values incorrectly.

Your dining hall probably does not have it entered or published.

# The text Canteen has suspended ordering is published

We are in the process of syncing data with the Canteen, this usually takes 1 minute maximum, try refreshing the page.

# There are not enough funds in the diner's account even though I have sent the payment

Please contact your dining room. There was probably an error in the payment matching.